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Service Level Agreement

Service Level Agreement

All our services are covered under the following Service Level Agreement.

Guaranteed Uptime: 99.9%. If SLA uptime is less than 99.9% during any FULL month, the following table shows SLA credits offered:

99.8%10% Refund of hosting fee for that month
99.7% 20% Refund of hosting fee for that month
99.6% 30% Refund of hosting fee for that month
99.5% 40% Refund of hosting fee for that month
99.4% 50% Refund of hosting fee for that month
99.3% 60% Refund of hosting fee for that month
99.2% 70% Refund of hosting fee for that month
99.1% 90% Refund of hosting fee for that month
99% or less 100% Refund of hosting fee for that month

 

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