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If you would like an answer to a questions that is not listed here, please email sales@qualityhostonline.com and we shall try to provide you with an answer as soon as possible.1. What's the Catch?
2. How can I pay for your service?
3. Do you support Paypal?
4. Can I Test your Download Speeds?
5. Do you Support Mailing Lists?
6. Do you offer Domain Name Registration?
7. Are you a Reseller?
8. Can I upgrade my plan at any time?
9. Do you have an uptime guarantee?
10. What is your spam or bulk e-mail policy?
11. How long have you been in business?
12. Email setup
13. Will you place ads on my site?
14. Do you allow SSI?
15. Do you support ASP or JSP/Java?
16. When I upgrade, will you prorate my existing plan?
17. Support international domain names like .de .nu .au?
18. How long does it take to setup my new account?
19. How long does it take to get a domain working?
20. What hardware do you use?
21. Can I host an adult site?
22. Can I change my domain after the account has been installed?
23. Do you support Remote MySQL connections?
1. What's the Catch?
There is no catch! We intend to remain as a reputable web hosting company, and we do not believe in questionable marketing tactics to lure in new customers. All web hosting plans are backed by our unconditional 30-day money back guarantee - If you are unhappy with our services, simply cancel within 30 days and we will issue a full refund.
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2. How can I pay for your service?
We currently accept all major credit cards / debit cards (VISA, MasterCard, American Express, Discover/Novus, Diners Club and JCB). All derivatives of these brands are also supported. We also accept PayPal.
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3. Do you support Paypal?
We support single Paypal payments. However we do not support Paypal subscriptions at this time.
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4. Can I Test your Download Speeds?
Yes you can. Just Click Here to perform a test now. Please be patient during testing, it may take a few minutes depending on your internet connection.
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5. Do you Support Mailing Lists?
Yes, selected plans support Mailing Lists.
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6. Do you offer Domain Name Registration?
Yes, we can register many different extensions as well. Please check our domain services website for more details (www.QualityHostDomains.com)
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7. Are you a Reseller?
No. We manage and control our own servers with FULL root access.
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8. Can I upgrade my plan at any time?
Yes. You can upgrade your account at any time - there is just a $5 upgrade fee. Simply contact sales@qualityhostonline.com when you are ready for an upgrade. Back to Top
9. Do you have uptime guarantee?
Yes, all plans EXCEPT Special 2 come with a 99.8% uptime guarantee.
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10. What is your spam or bulk e-mail policy?
QualityHostOnline has strict policies that prohibit all bulk e-mail/usenet posting and unsolicited advertising email. Any client found to be engaged in this activity will have their site removed from this network. PLEASE! Don't waste your money on bulk e-mail scams, save your site and your money. Don't Send Spam! There are no refunds for clients deliberately misusing our services.
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11. How long have you been in business?
We have been in business since MAY 2001.
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12. Email setup
QualityHostOnline gives you access to a web-based control panel with which you setup your mail accounts, auto-responders, email forwarding etc. You may setup as many accounts as you like.
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13. Will you place ads on my site?
No, we NEVER place ads on ANY website.
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14. Do you allow SSI?
Yes, QualityHostOnline keeps every possible service open to it's clients. We believe that you need the flexibility and freedom to create. Far be it from us to stand in your way. To use SSI your page must have the .shtml extension.
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15. Do you support ASP or JSP/Java?
Sorry, we not provide ASP or Java support..
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16. When I upgrade, will you prorate my existing plan?
Your existing plan will be refunded for the remaining term on THAT plan. Then your billing will be adjusted to reflect the NEW plan.
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17. Support international domain names like .de .nu .au?
Yes, you can host any domain name that you would like with QualityHostOnline.
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18. How long does it take to setup my new account?
Orders received will be setup within 48 hours, normally.
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19. How long does it take to get a domain working?
On average a new domain should be working in about than 24hours, a domain that is moving to QualityHostOnline takes about 48 hours on average. In any case if your domain is not working 48 hours after you have requested your domain to be transferred from your domain registrar, you should contact your QualityHostOnline representative for an update.
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20. What hardware do you use?
Our Latest Servers are Intel Quad Core Dual Xeon 5520 Processor Machines with 16 GB ECC RAM (Memory), Dual Power Supply and RAID 10 Hard Drives.
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21. Can I host an adult site?
Sorry, we do not host adult related content on our servers.
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22. Can I change my domain after the account has been installed?
Yes, domains changes are allowed to shared hosting clients for a $6.95 non-refundable fee. Domain changes are allowed to resellers for a $10 non-refundable fee.
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23. Do you support remote MySQL connections?
Yes, we allow remote MySQL connection on selected business plans only and from a single dedicated IP address.
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