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If you would like an
answer to a questions that is not listed here, please
email
sales@qualityhostonline.com and we shall try to
provide you with an answer as soon as possible.
1. What's the Catch?
2. How can I pay for
your service?
3. Do you support
Paypal?
4. Can I Test your Download Speeds?
5. Do you Support Mailing Lists?
6. Do you offer Domain Name Registration?
7. Are you a Reseller?
8. Can I upgrade my plan at any time?
9. Do you have an uptime guarantee?
10. What is your spam or bulk e-mail policy?
11. How long have you been in business?
12. Email setup
13. Will you place ads on my site?
14. Do you allow SSI?
15. Do you support ASP or JSP/Java?
16. When I upgrade, will you prorate my
existing plan?
17. Support international domain names
like .de .nu .au?
18. How long does it take to setup my new
account?
19. How long does it take to get a domain
working?
20. What hardware do you use?
21. Can I host an adult site?
22. Can I change my domain after the
account has been installed?
23. Do you support Remote MySQL
connections?
1. What's the Catch?
There is no catch! We intend to remain as a reputable
web hosting company, and we do not believe in
questionable marketing tactics to lure in new customers.
All web hosting plans are backed by our unconditional
30-day money back guarantee - If you are unhappy with
our services, simply cancel within 30 days and we will
issue a full refund.
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2. How
can I pay for your service?
We currently accept all major credit cards / debit cards (VISA, MasterCard, American
Express, Discover/Novus, Diners Club and JCB) via our retailer
2checkout.com. All derivatives of these brands are also supported.
We also accept:
- PayPal Express Checkout
- Electronic Check Drafts - Also known as ACH or Digital Checks.
- FXSource - Direct electronic funds transfer service.
- ATM Direct - PIN based purchases using your ATM or debit card.
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3. Do you support
Paypal?
We support single Paypal payments through our retailer
2checkout.com. However we do not support Paypal
subscriptions at this time.
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4. Can I Test your Download Speeds?
Yes you can. Just
Click
Here to perform a test now. Please be patient
during testing, it may take a few minutes depending on
your internet connection.
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5. Do you Support Mailing Lists?
Yes, selected plans support Mailing Lists.
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6. Do you offer Domain Name Registration?
Yes, we can register many different extensions as
well. Please check our domain services website for more
details (www.QualityHostDomains.com)
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7. Are you a Reseller?
No. We manage and control our own servers with FULL
root access.
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8. Can I upgrade my plan at any time?
Yes. You can upgrade your account at any time - there
is just a $5 upgrade fee. Simply contact
sales@qualityhostonline.com when you are ready for an
upgrade.
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9. Do you have uptime guarantee?
Yes, all plans EXCEPT Special 2 come with
a 99% uptime guarantee.
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10. What is your spam or bulk e-mail
policy?
QualityHostOnline has strict policies that prohibit
all bulk e-mail/usenet posting and unsolicited
advertising email. Any client found to be engaged in
this activity will have their site removed from this
network. PLEASE! Don't waste your money on bulk e-mail
scams, save your site and your money. Don't Send Spam!
There are no refunds for clients deliberately misusing
our services.
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11. How long have you been in business?
We have been in business since MAY 2001.
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12. Email setup
QualityHostOnline gives you access to a web-based
control panel with which you setup your mail accounts,
auto-responders, email forwarding etc. You may setup as
many accounts as you like.
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13. Will you place ads on my site?
No, we NEVER place ads on ANY website.
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14. Do you allow SSI?
Yes, QualityHostOnline keeps every possible service
open to it's clients. We believe that you need the
flexibility and freedom to create. Far be it from us to
stand in your way. To use SSI your page must have the
.shtml extension.
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15. Do you support ASP or JSP/Java?
Sorry, we currently do NOT support them.
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16. When I upgrade, will you prorate my
existing plan?
Your existing plan will be refunded for the
remaining term on THAT plan. Then your billing
will be adjusted to reflect the NEW plan.
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17. Support international domain names
like .de .nu .au?
Yes, you can host any domain name that you would
like with QualityHostOnline.
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18. How long does it take to setup my
new account?
Orders received will be setup within 48 hours,
normally.
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19. How long does it take to get a
domain working?
On average a new domain should be working in about
than 24hours, a domain that is moving to
QualityHostOnline takes about 48 hours on average. In
any case if your domain is not working 48 hours after
you have requested your domain to be transferred from
your domain registrar, you should contact your
QualityHostOnline representative for an update.
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20. What hardware do you use?
Our Latest Servers are Intel Based Quad Core Dual
Processor Machines with 2 GB ECC RAM (Memory), Dual Power Supply and
Dual Hard Drives.
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21. Can I host an adult site?
Sorry, we do not host adult related content on our
servers.
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22. Can I change my domain after the
account has been installed?
Yes, domains changes are allowed to shared hosting
clients for a $6.95 non-refundable fee. Domain changes are allowed
to resellers for a $10 non-refundable fee.
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23. Do you support remote MySQL
connections?
Sorry, we do NOT support remote MySQL connections.
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