They are easy people to work with. Those who are having host problems ought to look into Quality Hosting.
I use Quality for two websites and some subdomains. The billing is straight forward, and support has been prompt to answer questions and solve problems - even dumb ones of my own making!
For a charitable initiative that does not take donations, having a host service that offers exceptional value for money has really made the difference.
Without QHO, I might never have been able to run a site as I have. I certainly would not have been able to do what I want to do in 2012.
I'd also like to extend humble thanks to the amazing staff. Things haven't always been smooth, mostly because I was a novice & kept breaking things. Every time I was faced with difficulty, the staff were always on hand to sort things out for me. Friendly, fast, incredible customer service.
For those things alone, I'll be with QHO for life (or until I break so many things they die laughing).