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The Planet's
(www.theplanet.com)
data centers are among the best-connected hosting
facilities in the world. The data centers are
implemented through a high-speed network
specifically designed for dedicated server hosting.
The Planet has invested in both network equipment
and backbone connections to ensure that customers
get the fastest access possible to their content and
applications.
The Planet's data centers have multiple network
connections to different Internet backbones,
allowing data to be distributed though many sources
- meaning that The Planet's network is not dependent
upon any single Internet backbone.
Facilities
The Planet owns and operates a state of the art
datacenter facility located in Dallas, Texas which
offers complete redundancy in power, HVAC, fire
suppression, network connectivity, and security.
With over 35,000 sq ft of raised floor and 15,000 sq
ft of static free tile, The Planet has an offering
to fit any need. The datacenter facility sits atop
multiple power grids driven by TXU electric, with
PowerWare UPS battery backup power and dual power
generators onsite. The HVAC systems are a
combination of glycol, chilled water, and condenser
units by Data Aire to provide redundancy in cooling
coupled with 8 managed backbone providers. Twelve
more third party backbone providers are available in
the building via cross connect. Fire suppression
includes a pre-action dry pipe system including
VESDA (Very Early Smoke Detection Apparatus) with
over 600 smoke detectors.
The Planet's datacenter features keycard locks on
all paths to sensitive areas, as well as
motion-sensitive closed-circuit cameras throughout
the premises. All visitors to the datacenter must
check in and out of the facility at the front desk
with a government-issued photo.
Monitoring
The Planet monitors all customer equipment and
datacenter infrastructure at all times. The internal
monitoring system is an open source code highly
modified by the technicians to satisfy
customer needs. The IPAlert system monitors up to 16
different services over a private or public IP
network without a client install. The premium
IPAlert system also includes a client based
monitoring application that will allows to drill
down and monitor all internal server services such
as ram usage, CPU usage, applications, services, and
internal temperature. The IPAlert system is
available online 24/7/365 for viewing services and
up to date statistical information. The IPAlert
system also houses key escalation procedures
designed and supplied by each customer to ensure the
correct escalation path is utilized at the first
sign of trouble. The NOC personnel monitor the
IPAlert system 24/7/365 from both datacenter
locations with technician's onsite around the clock.
The Planet also monitors all internal datacenter
infrastructure through a commercial software
application called Datatrax©. Datatrax allows the
NOC technicians to monitor electrical, UPS, HVAC,
and generator systems from their desktops. This
information is key in controlling the datacenter
environmentals and to make certain all equipment is
housed in the most favorable conditions. |
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The Planet's datacenter spans more than 60.000 square
feet of raised flooring with multiple AC units
maintaining a constant ambient temperature of 70°F.
Among the long list of datacenter features are a
comprehensive VESDA smoke-detection system, multiple UPS
systems to protect against power outages, and multiple
generators to ensure that customers are unaffected even
in the event of catastrophic power failure. |
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The Planet's datacenter is one of the most secure, boasting over 100
individual motion-sensitive closed-circuit cameras. The security
system quite literally follows each visitor throughout the
facilities until they have concluded their visit, and this
information is routinely archived. |
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The datacenter is sectioned off to accommodate shared cabinets,
full-cabinets, and custom data cages. The Planet leases cabinets in
several different configurations, ranging from a single 1U of rack
space to several dedicated cabinets. |
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The Planet utilizes 6 – 500KVA Powerware UPS units for battery
backup power in emergency situations. Each unit comprises 160
batteries each for a grand total of 960 batteries and 80 minutes of
runtime. The UPS units operate in failover pairs extending the
redundancy and runtime of the battery backup units. All UPS units
are monitored via DATATRAX™ with information distributed to the NOC
facility in real time. These units are also monitored via NOC
Engineers 24/7 by physical inspection every 4 hours. |
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The power system was designed for maximum redundancy, ensuring that
the customers' servers will never be unavailable due to a power
outage. |
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These automatic transfer switches transfer power automatically
during periods of electrical failure to any of the three electrical
grid feeds. The transfer switches automatically transfer power
between the power grids, the UPS units and the diesel generators
without power interruption. All environmental systems are monitored
via the DATATRAX™ monitoring system and any variance in systems is
reported immediately to the NOC facility. |
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The Planet’s electrical infrastructure is broken into three primary
zones within the datacenter (A, B, C). Zone A services ˝ of the
datacenter with electricity. Zone B services the remaining ˝ of the
datacenter and Zone C overlays the entire datacenter creating a
complete redundancy in electricity allowing for the 100% uptime SLA.
The north generator is a 1.5 Megawatt – 16 cylinder diesel generator
sitting atop a 2500 gallon diesel tank. This generator supplies
electricity for zones A and B and has a maximum runtime of 15 days
with onsite fuel. Offsite fuel contracts have SLA requirements of 4
hours for a refuel. Diesel generators can run indefinitely and are
monitored by the DATATRAX™ monitoring system. |
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The Planet’s electrical infrastructure is broken into three primary
zones within the datacenter (A, B, C). Zone A services ˝ of the
datacenter with electricity. Zone B services the remaining ˝ of the
datacenter and Zone C overlays the entire datacenter creating a
complete redundancy in electricity allowing for the 100% uptime SLA.
The South generator is a 1 Megawatt – 12 cylinder diesel generator
sitting atop a 2000 gallon diesel tank. This generator supplies
electricity for zone C and has a maximum runtime of 15 days with
onsite fuel. Offsite fuel contracts have SLA requirements of 4 hours
for a refuel. Utilizing both generators and complete power
redundancy, The Planet offers 100% uptime on all electrical systems.
Diesel generators can run indefinitely and are monitored by the
DATATRAX™ monitoring system. |
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The entrance to ThePlanet
datacenter is comprised of badge-keyed doors that are
monitored by the internal tracking system as well as
closed-circuit cameras, ensuring that no unauthorized
entities may enter the premises. |
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The entrance to The Planet's offices and datacenter are indicative
of the attention paid to security throughout the facilities.
Customers and visitors must check in at the front desk and are
permitted access only as dictated by the Orbit online portal.
The Planet's offices are manned 24/7 by NOC Engineers. |
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