Our billing system sends notifications, reminders and suspension notices to your EMAIL address on file with us. Most of the time our clients complain that they do not have access to the email address they signed up with us in the beginning. They are, then, unable to receive password reset emails and hence they are unable to login to the billing area. As a result, they face delays due to verifications etc.
We have a feature in the billing area that would help resolve this issue. You can now add a SECONDARY email address
Just click your name in the TOP MENU BAR (extreme right) as shown in the image below, and then select Contacts/Sub-Account