Please ask our sales rep on live chat to have the cPanel password reset Or File a support ticket to get the cPanel password reset. In either of the cases, the new password will be emailed to the address on file with us. Please do not forget to mention your main hosting account (domain), this will save time.
If you do not have access to the email on file with us, then you need to update the email address, first, in the billing area. Password will NOT be sent to any other email address but the one on file. This is done for the security of your account.