At Quality Host Online, we believe that the confidentiality and protection of our customers' information is one of our fundamental responsibilities. This is why we want our customers to know that we will respect the information they have shared with us while we continue to offer them the best services.
Personal Information. The individual data we gather relies upon the type of service, support, or sales request, and may incorporate your name, address, phone number, fax number and email address, dates of service provided, types of service provided, instalment history, manner of payment, amounts, date of payments, domain or payment data. . If you purchase by credit card, this information is be forwarded to our payment processors Paypal and Stripe. When transferring this information, a security icon will appear in your browser.
Your Internet browser has the feature for putting away little content documents - "cookies" - that hold data which enable a site to recognize your record. We utilize cookies to save your preferences and account data, and to give customized usefulness. We may utilize cookies to gather, store, and some of the time track data for factual purposes to enhance the products and services. You can reject cookies by changing your browser settings, but this may disable some of the functionality on the QualityHostOnline.com website. When someone visits www.qualityhostonline.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
The information we collect is used for billing and to provide service and support to our customers. We may study this information to determine our customers' needs and to promote certain products and services or additional support. We may also generate non-identifying and aggregate profiles from information that our customers provide during registration (such as the total number of customers in a given category). This aggregated and non-identifying information may be used to study and analyse trends. We take reasonable precautions to prevent unauthorized access to your information. Accordingly, we may require you to provide additional forms of identity should you wish to obtain information about your account details. QualityHostOnline may also use the information to contact you about other products or services that we think may be of interest to you.
We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We may use the email address provided to follow up with customers who respond to our customer surveys to help resolve issues internally or with our third party applications. For example, QualityHostOnline may contact customers based on their survey answers or to highlight certain changes we made in response to customer feedback.
We do not share personally identifiable information about individual customers with advertisers or any third part service providers. We may share aggregated and non-identifying information about our customers that we collect through the registration process or through online surveys and promotions with certain marketing agents. In some instances, we use this aggregated and non-identifying information to deliver customizes advertisements to the intended audience.
In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers ("ICANN") or certain registries, the contact information you provide to register a domain name ("Domain Name Registration Information") has to be made available and accessible to the public through a "WHOIS" search, unless you have opted for Privacy Protection feature. Legal Reasons. We may access, preserve and share information about customers with companies, organizations, governmental entities or individuals outside of QualityHostOnline if we believe, in good faith, that the law requires us to do so. This may include, but is not limited to, responding to subpoenas, court orders or other legal processes (such as law enforcement requests). We may also access, preserve and share information about customers as necessary to: (i) establish or exercise QualityHostOnline's legal rights or defend against any legal claim including threatened claims involving QualityHostOnline based on the anonymity of a domain name; (ii) investigate, prevent, or take action regarding suspected fraud or other illegal activities; (iii) prevent death or serious physical harm to any person; or (iv) investigate violations of QualityHostOnline's Terms of Service.
Correcting/Updating Personal Information. If a customer's information changes, or if a customer no longer desires our services, we will make all possible efforts to provide a way to correct, update or remove that customer's personal data in our records. This may be achieved via our billing system at https://www.qualityhostonline.com/login/index.htm or by emailing us at billing@QualityHostOnline.com
By default, customers will receive invoices, any system updates, newsletters and other mailings. Customers are able to opt out of newsletters and mailings by using the unsubscribe link in any promotional email or as otherwise provided in the communication. Please note that customers may not opt out of receiving important system notifications or emails about their accounts.
QualityHostOnline uses technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. QualityHostOnline uses security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online. All sensitive information is collected on a secure server. When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer ("SSL") technology.
This website is not directed towards children and we do not seek to collect any personal information from children. If we become aware of it, we will use all reasonable efforts to delete such information from our server.
In addition to all of the terms and conditions set forth above, the following terms apply to Reseller relationships only. Information Related to Data Collected through Resellers. QualityHostOnline may collect information under the direction of our Resellers, and we have no direct relationship with the individuals whose personal data is provided, processed or obtained by our Resellers. Customers who seek access, or who seek to correct, amend, or delete inaccurate data should direct their query to the Reseller's data controller. If the Reseller requests that we remove the data, we will respond to such request within thirty (30) business days. Choice. If you are a customer of one of our Resellers and would no longer like to be contacted by such Reseller, please contact the Reseller from whom you purchased products or services. Data Retention. We retain website data on behalf of our Resellers for as long as needed to provide services under the relationship. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We reserve the right to change this policy at any time by posting changes on-line. Your continued use of the Quality Host Online resources/services after changes are posted constitutes your acceptance of this policy as modified by the posted changes.