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Mar
31
Support Desk Upgrade
Posted by Salman U on 31 March 2013 04:01 AM

System Upgrade Start Time: Saturday April 13, 2013 - 10 PM US EDT (GMT -4)
Approx Downtime: 12 Hours

We will be upgrading our support system to further enhance our support capabilites. The support desk will be unavailable once the upgrade starts, however the support email address support@qualityhostonline.com will remain active. Please email support in case you need any kind of assistance. The upgrade process can take around 12 hours to complete.

UPDATE: THIS HAS BEEN COMPLETED


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Jun
27
Support Desk Upgrade
Posted by Salman on 27 June 2012 04:28 PM

System Upgrade Start Time: Saturday June 30, 2012 - 10 PM US EDT (GMT -4)
Approx Downtime: 12 Hours

We will be upgrading our support system to further enhance our support capabilites. The support desk will be unavailable once the upgrade starts, however the support email address support@qualityhostonline.com will remain active. Please email support in case you need any kind of assistance. The upgrade process can take around 12 hours to complete.

UPDATE: THIS HAS BEEN COMPLETED


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Jun
4
MySQL issues on server308
Posted by Mansoor on 04 June 2012 09:23 AM
Server308 experienced MySQL failure. Our technicians are currently working to bring it back.
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Apr
18
Emergency Maintenance Notice
Posted by Salman on 18 April 2012 01:44 PM

Date: 18 April 2012
Time (EDT GMT -4): 17:00:00
Server Affected: VPS001 (Hardware Node)
Duration: 60-90 mins

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Description: NOC Engineers will be working to replace the RAID Card, Cabling and Drive Firmware.

Customer Impact: The server will be taken offline to perform this maintenance so all services will be down. While the maintenance window is set for 60-90 mins, we expect no longer than 30 minutes of downtime.

==================================================

We sincerely apologize for the inconvenience caused you and thank you for your cooperation.


Kind Regards,

Support Team
-------------------
Quality Host Online
Where Quality Matters
www.qualityhostonline.com





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Aug
30
Scheduled Maintenance Notice
Posted by Salman on 30 August 2011 10:53 PM

Date: 04 September 2011
Time (EDT GMT -4): 22:00:00
Server Affected: server311 & server313
Duration: 60 mins

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Description: NOC Engineers will be working to upgrade the server software and kernel to the latest versions.

Customer Impact: The server will be taken offline to perform this maintenance so all services will be down. While the maintenance window is set for 60 mins, we expect no longer than 30 minutes of downtime.

==================================================

We sincerely apologize for the inconvenience caused you and thank you for your cooperation.


Kind Regards,

Support Team
-------------------
Quality Host Online
Where Quality Matters
www.qualityhostonline.com




 


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