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Nov
21
server207 Down
Posted by Salman on 21 November 2010 08:35 AM

11/21/2010 - At approx 6:30 AM US EST (GMT -5) we were alerted to a server issue on server207. NOC technicians were immediately despatched to the affected server to investigate. The NOC technicians have reported that the OS has been corrupted. We are doing everything possible to repair the OS at time time. If a final repair fails, we will initiate an OS reload.

UPDATE 10:30 AM US EST: We are still trying to recover the failed OS.

UPDATE 11:30 AM US EST: We found hardware issues with the RAID controller and 2 drives. The RAID controller and drives are being replaced.

UPDATE 12:30 PM US EST: We are running a file system check to try to fix the file system errors.

UPDATE 1:30 PM US EST: The file system check is still running and trying to fix the errors. It should not be much longer now.

UPDATE 2:30 PM US EST: All attempts to restore the OS have failed and we are now forced to initiate an OS reload and restore the accounts from backup.

UPDATE 3:45 PM US EST: The remaining 2 drives in the RAID array are being replaced. An OS reload will be initiated within the next 30 mins. Once the OS reload is completed, we will restore the accounts from our offsite data vault.

UPDATE 6:00 PM US EST: The OS reload has been completed and the data restore is starting.

UPDATE 2:00 AM US EST (11/22/2010): We ran into a number of unexpected issues with the server restore however they have mostly been dealt with and restoration is now 25% complete.

UPDATE 6:30 AM US EST (11/22/2010): The restoration process is now 50% complete.

UPDATE 9:00 AM US EST (11/22/2010): The restoration process is now 70% complete. We hope the server will be back online within 3 hours.

UPDATE 1:50 PM US EST (11/22/2010): The restoration process is 100% complete and the server is back online.

We will compensate all affected clients for this entended downtime. We sincerely apologize for the inconvenience caused you.


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Mar
5
Press Release
Posted by Salman on 05 March 2010 12:55 PM

NEW YORK (March 5, 2010) — Quality Host Online, a leading provider of web hosting solutions for over 9 years, announces strategic NOC partnership with Softaculous.

Softaculous is an auto installer for cPanel. Unlike other auto installers Softaculous is much faster, well designed and it installs all scripts in just ONE STEP. Softaculous offers 136 great scripts and hopes to add much more.

The Softaculous installer will replace the much older and outdated scripts available in the current Fantastico installer application.

We hope this will allow clients a much wider range and choice of applications which can be installed in just 1 click.
 


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Dec
7
Press Release
Posted by Salman on 07 December 2009 01:46 PM

NEW YORK (December 7, 2009)R1Soft today announced that QualityHostOnline, a provider of business, personal and low-cost reseller hosting plans, has adopted R1Soft’s high-performance Continuous Data Protection® (CDP) technology to power its premium data protection offering ‘DataGuard.’

R1Soft CDP enables QualityHostOnline to offer clients enterprise-class backup software that works out of the box and bare-metal restoration capabilities for reduced recovery time. Fully integrated with cPanel, CDP backups can be directly accessed and self-managed by customers who choose to protect their mission-critical Linux and Windows servers or MySQL Databases for a low monthly fee.

QualityHostOnline will offer DataGuard to clients with personal and business hosting plans for just $1.50 per month. The premium add-on will be available to reseller hosting customers for $3.50 per month. Also, non-hosting clients also have the option to add this service starting at $0.40/GB per month

“The adoption of CDP technology has already helped us to minimize outages caused due to server crashes and other similar problems. This helps us provide our customers with peace of mind that they are protected against data loss. As a result, our core business objective of providing solutions with higher reliability has been further strengthened,” said Salman Usmani and Mansoor Jamal, Senior Systems Managers at QualityHostOnline.

With the launch of DataGuard, QualityHostOnline has enrolled in the R1Soft Hosting Partner Program (R1HPP) to leverage a wide collection of marketing tools and material. The R1HPP is specifically designed to help R1Soft customers educate their clients on the importance of regular server backups and the many features and advantages available to R1Soft CDP users.

For more information about DataGuard visit http://www.qualityhostonline.com/backups.htm

About QualityHostOnline
Founded in May 2001, QualityHostOnline was established with a vision to provide internet solutions of global standards. Today, QualityHostOnline offers business, personal and low-cost reseller hosting plans Driven by the highest professional commitment and a strong clientele base, QualityHostOnline has grown at an incredible rate to be on par with the best in the industry. QualityHostOnline has earned a reputation for high reliability and affordability of service and now serves thousands of customers from over 145 countries.
 


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Nov
24
Emergency Maintenance Notice
Posted by Salman on 24 November 2009 05:02 PM

Emergency Data Center Maintenance - Washington DC DataCenter [11/30/2009]
Date: Monday, November 30, 2009 (11/30/2009)
Start time (EST): 01:00 (GMT -5)
End time (EST): 02:00 (GMT -5)
Services affected: Public Network
Location: Washington DC DataCenter
Duration: 1 hour

==================================================

The following notification is to inform you of an EMERGENCY MAINTENANCE event. Due to the severity, the time frame between this notice and the maintenance window has been shortened.

Summary:
SoftLayer Technologies in conjunction with Cisco Systems have identified a service impacting bug in the current IOS version running on this router. A vendor recommended upgrade has been provided as a resolution and needs to be implemented immediately.

Original Issue Reference:
With the introduction of 4-byte ASNs (Autonomous System Numbers), a newly devised method of injecting a specifically crafted prefix into the global route table allows for the BGP process to be reset on older IOS code.

http://www.cisco.com/warp/public/707/cisco-sa-20090729-bgp.shtml

Customer Impact:
During this maintenance, customers will notice a complete loss of connectivity to their servers. While the upgrade duration is scheduled for 1 hour, we only expect between 15-20 minutes of downtime as the routers reload and fully converge.

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We appreciate your patience during this maintenance and welcome any feedback you may have.

Network Engineering


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Nov
9
server307 Down
Posted by Salman on 09 November 2009 06:04 AM
11/09/2009 - At approximately 4 AM US EST (GMT -5) our monitoring system alerted us to issues with server307. Upon investigation we found that the OS had been corrupted. NOC technicians tried to repair the OS but failed.

At 5:15 AM EST an OS reload was initiated. The OS reload completed at 5:58 AM EST.

We are now starting a complete server restoration from our Continuous Data Protection server which was taken around 5 hours back. The restoration from CDP is expected to take a few hours and we will keep you updated.

UPDATE 11:00 AM US EST: The restore process is 12% complete.

UPDATE 12:40 PM US EST: The restore process is 14% complete.

UPDATE 01:30 PM US EST: The restore process is 16% complete.

UPDATE 02:15 PM US EST: The restore process is 23% complete.

UPDATE 03:15 PM US EST: The restore process is 29% complete.

UPDATE 04:20 PM US EST: The restore process is 38% complete

UPDATE 05:05 PM US EST: The restore process is 100% complete

We sincerely apologize for the inconvenience caused you.


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Oct
11
Scheduled Maintenance Notice
Posted by Salman on 11 October 2009 03:29 PM

Date: 10/12/2009
Start time (CDT GMT -5): 01:00:00
End time (CDT GMT -5): 04:00:00
Server affected: server206
Duration: 60 mins

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Description: NOC Engineers will be replacing a failed drive from the RAID Array and Upgrading the RAID Controller Firmware on October 12th 2009 starting at 1:00am CDT.

Customer Impact: The server will be taken offline to perform this maintenance so all services will be down. While the maintenance window is set for 3 hours, we expect no longer than 60 minutes of downtime.

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