RSS Feed
News
Aug
30
Scheduled Maintenance Notice
Posted by Salman on 30 August 2011 10:50 PM

Date: 02 September 2011
Time (EDT GMT -4): 22:00:00
Server Affected: server305 & server308
Duration: 60 mins

==================================================

Description: NOC Engineers will be working to upgrade the server software and kernel to the latest versions.

Customer Impact: The server will be taken offline to perform this maintenance so all services will be down. While the maintenance window is set for 60 mins, we expect no longer than 30 minutes of downtime.

==================================================

We sincerely apologize for the inconvenience caused you and thank you for your cooperation.


Kind Regards,

Support Team
-------------------
Quality Host Online
Where Quality Matters
www.qualityhostonline.com




 


Read more »



Aug
27
Scheduled Maintenance Notice
Posted by Salman on 27 August 2011 12:14 PM
EDIT: This has been completed

Date: 28 August 2011
Start time (EDT GMT -4): 20:00:00
End time (EDT GMT -4): 23:55:00
Server Affected: server209 & server210
Duration: 60 mins

==================================================

Description: NOC Engineers will be working to upgrade the server software and kernel to the latest versions.

Customer Impact: The server will be taken offline to perform this maintenance so all services will be down. While the maintenance window is set for 3 hours, we expect no longer than 60 minutes of downtime.

==================================================

We sincerely apologize for the inconvenience caused you and thank you for your cooperation.


Kind Regards,

Support Team
-------------------
Quality Host Online
Where Quality Matters
www.qualityhostonline.com




 


Read more »



Aug
27
Scheduled Maintenance Notice
Posted by Salman on 27 August 2011 12:13 PM
EDIT: This has been completed

Date: 27 August 2011
Start time (EDT GMT -4): 20:00:00
End time (EDT GMT -4): 23:55:00
Server Affected: server103 & server203
Duration: 60 mins

==================================================

Description: NOC Engineers will be working to upgrade the server software and kernel to the latest versions.

Customer Impact: The server will be taken offline to perform this maintenance so all services will be down. While the maintenance window is set for 3 hours, we expect no longer than 60 minutes of downtime.

==================================================

We sincerely apologize for the inconvenience caused you and thank you for your cooperation.


Kind Regards,

Support Team
-------------------
Quality Host Online
Where Quality Matters
www.qualityhostonline.com




 


Read more »



Aug
27
Scheduled Maintenance Notice
Posted by Salman on 27 August 2011 12:10 PM

EDIT: This has been completed

Date: 26 August 2011
Start time (EDT GMT -4): 20:00:00
End time (EDT GMT -4): 23:55:00
Server Affected: server205 & server208
Duration: 60 mins
==================================================

Description: NOC Engineers will be working to upgrade the server software and kernel to the latest versions.

Customer Impact: The server will be taken offline to perform this maintenance so all services will be down. While the maintenance window is set for 3 hours, we expect no longer than 60 minutes of downtime.

==================================================

We sincerely apologize for the inconvenience caused you and thank you for your cooperation.


Kind Regards,

Support Team
-------------------
Quality Host Online
Where Quality Matters
www.qualityhostonline.com




 


Read more »



Dec
25
server310 Down
Posted by Salman on 25 December 2010 03:01 AM

At Approx 8 PM US EST (GMT -5) we were alerted to a possible failed drive in the RAID 10 Array. The NOC techs powered down the server to replace the drive. However during the drive replacement, the RAID Array was lost and no data was recoverable. All drives were immediately replaced and an OS reload was performed.

Once the OS reload was completed, we initiated a restore process from the offsite CDP DataVault. The CDP restore process can take 16 - 24 hours depending on the amount of data to restore. The CDP restore is being done from the last backup taken an hour before the crash.

UPDATE 05:15 US EST: The CDP Restore process is 17% complete.

UPDATE 07:45 US EST: The CDP Restore process is 25% complete.

UPDATE 09:00 US EST: The CDP Restore process is 43% complete.

UPDATE 09:45 US EST: The CDP Restore process is 55% complete.

UPDATE 10:30 US EST: The CDP Restore process is 75% complete.

UPDATE 11:30 US EST: The CDP Restore process is 84% complete.

UPDATE 12:45 US EST: The CDP Restore process is 100% complete and the server is now back online.

We sincerely apologize for the inconvenience and thank you for your cooperation.


Read more »



Dec
7
server207 Down
Posted by Salman on 07 December 2010 01:34 AM

Server207 has suffered another major RAID Failure and despite all attempts to bring it back, the OS could not be repaired. A new server has been ordered and should be online within the next 2 hours. Once the new server is online, we will copy the backups to the new server and start the restore process. The entire process may take 8 - 12 hours. We are trying to restore service as soon as possible and we keep you updated via this news update.

UPDATE: Restore work has been completed. If you are having problems with your account, please contact support immediately.

We sincerely apologize for the inconvenience caused you and assure you that we will fully compensate the downtime. We have also doubled the disk space for all accounts on this server as a token of our commitment to your satisfaction.


Read more »